Ruijie Network Service and Support Summary (V3.0)

Reyee Product
Products	Hardware Support			Software support (OS / Firmware)	Remote Technical Support
Products	Warranty Duration¹	RMA/DOA - Return for Repair (RFR)²	One-to-One Replacement Service³	Software Updates⁴	*TAC Support (714 Online)**⁵	RITA Online Self-Service Support (7x24 Online)⁶
ES Series Switch
RG-ES05	3 Years	N/A	√	√	√	√
RG-ES05G	3 Years	N/A	√	√	√	√
RG-ES08	3 Years	N/A	√	√	√	√
RG-ES08G	3 Years	N/A	√	√	√	√
RG-ES105D	3 Years	N/A	√	√	√	√
RG-ES108D	3 Years	N/A	√	√	√	√
RG-ES105GD	3 Years	N/A	√	√	√	√
RG-ES108GD	3 Years	N/A	√	√	√	√
RG-ES110D-P	3 Years	N/A	√	√	√	√
RG-ES110GSD-P	3 Years	N/A	√	√	√	√
RG-ES116G	3 Years	N/A	√	√	√	√
RG-ES118GS-P	3 Years	N/A	√	√	√	√
RG-ES124GD	3 Years	N/A	√	√	√	√
RG-ES216GC	3 Years	N/A	√	√	√	√
RG-ES224GC	3 Years	N/A	√	√	√	√
RG-ES205GC-P	3 Years	N/A	√	√	√	√
RG-ES205GC	3 Years	N/A	√	√	√	√
RG-ES208GC	3 Years	N/A	√	√	√	√
RG-ES209GC-P	3 Years	N/A	√	√	√	√
RG-ES210GC-LP	3 Years	N/A	√	√	√	√
RG-ES218GC-P	3 Years	N/A	√	√	√	√
RG-ES226GC-P	3 Years	N/A	√	√	√	√
RG-ES106D-P V2	3 Years	N/A	√	√	√	√
RG-ES126S-LP V2	3 Years	N/A	√	√	√	√
RG-ES126S-P V2	3 Years	N/A	√	√	√	√
NBS Series Switch
RG-NBS3100-8GT2SFP-P	5 Years	N/A	√	√	√	√
RG-NBS3100-24GT4SFP-P	5 Years	N/A	√	√	√	√
RG-NBS3100-8GT2SFP	5 Years	N/A	√	√	√	√
RG-NBS3100-24GT4SFP	5 Years	N/A	√	√	√	√
RG-NBS3100-48GT4SFP-P	5 Years	N/A	√	√	√	√
RG-NBS3200-24GT4XS-P	5 Years	N/A	√	√	√	√
RG-NBS3200-48GT4XS-P	5 Years	N/A	√	√	√	√
RG-NBS3200-24GT4XS	5 Years	N/A	√	√	√	√
RG-NBS3200-48GT4XS	5 Years	N/A	√	√	√	√
RG-NBS3200-24SFP/8GT4XS	5 Years	N/A	√	√	√	√
RG-NBS5100-24GT4SFP	5 Years	N/A	√	√	√	√
RG-NBS5100-48GT4SFP	5 Years	N/A	√	√	√	√
RG-NBS5100-24GT4SFP-P	5 Years	N/A	√	√	√	√
RG-NBS5200-24GT4XS	5 Years	N/A	√	√	√	√
RG-NBS5200-48GT4XS	5 Years	N/A	√	√	√	√
RG-NBS5200-24SFP/8GT4XS	5 Years	N/A	√	√	√	√
RG-NBS5200-24GT4XS-P	5 Years	N/A	√	√	√	√
Wireless Access Point
RG-RAP2200(E)	3 Years	N/A	√	√	√	√
RG-RAP2200(F)	3 Years	N/A	√	√	√	√
RG-RAP1200(F)	3 Years	N/A	√	√	√	√
RG-RAP1200(P)	3 Years	N/A	√	√	√	√
RG-RAP2260(G)	3 Years	N/A	√	√	√	√
RG-RAP2260(E)	3 Years	N/A	√	√	√	√
RG-RAP6260(G)	3 Years	N/A	√	√	√	√
RG-EAP602	3 Years	N/A	√	√	√	√
RG-RAP6262(G)	3 Years	N/A	√	√	√	√
RG-RAP6202(G)	3 Years	N/A	√	√	√	√
RG-RAP2260	3 Years	N/A	√	√	√	√
RG-RAP2260(H)	3 Years	N/A	√	√	√	√
RG-RAP6262	3 Years	N/A	√	√	√	√
RG-RAP6260(H)	3 Years	N/A	√	√	√	√
RG-EST310 V2	3 Years	N/A	√	√	√	√
RG-EST350 V2	3 Years	N/A	√	√	√	√
EG Series Router
RG-EG105G	3 Years	N/A	√	√	√	√
RG-EG105G V2	3 Years	N/A	√	√	√	√
RG-EG105G-P	3 Years	N/A	√	√	√	√
RG-EG210G-P	3 Years	N/A	√	√	√	√
RG-EG210G-E	3 Years	N/A	√	√	√	√
RG-EG305GH-P-E	3 Years	N/A	√	√	√	√
RG-EG310GH-E	3 Years	N/A	√	√	√	√
RG-EG310GH-P-E	3 Years	N/A	√	√	√	√
RG-EG105GW	3 Years	N/A	√	√	√	√
RG-EG105GW(T)	3 Years	N/A	√	√	√	√
RG-EG105GW-X	3 Years	N/A	√	√	√	√
RG-NBR6120-E	3 Years	N/A	√	√	√	√
RG-NBR6205-E	3 Years	N/A	√	√	√	√
RG-NBR6210-E	3 Years	N/A	√	√	√	√
RG-NBR6215-E	3 Years	N/A	√	√	√	√
Home Wi-Fi
RG-EW300 PRO	3 Years	N/A	√	√	√	√
RG-EW1200	3 Years	N/A	√	√	√	√
RG-EW1200G PRO	3 Years	N/A	√	√	√	√
RG-EW1800GX PRO	3 Years	N/A	√	√	√	√
RG-EW3200GX PRO	3 Years	N/A	√	√	√	√
RG-EW300R	3 Years	N/A	√	√	√	√
RG-EW1200R	3 Years	N/A	√	√	√	√

SWITCHES

Products

Hardware Support

Software support (OS / Firmware)

Remote Technical Support

Warranty Duration¹

RMA/DOA - Return for Repair (RFR)²

One-to-One Replacement Service³

Software Updates⁴

TAC Support (7*14 Online)⁵

RITA Online Self-Services Support (7x24 Online)⁶

RG-N18000-X Series

RG-N18018-X

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-N18010-X

3 Years

9x5x15CD-Ship⁸

N/A

√

Related management engine, line card, power & fan module of RG-N18000-X Series Switches

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-N18000 Series

RG-N18007

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-N18010

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-N18012

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-N18014

3 Years

9x5x15CD-Ship⁸

N/A

√

Related management engine, line card, power & fan module of RG-N18000 Series Switches

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S7800C Series

RG-S7808C

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S7805C

3 Years

9x5x15CD-Ship⁸

N/A

√

The power module, line card of RG-S7800C Series Switches

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S6500 Series

RG-S6520-64CQ

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S6510-48VS8CQ

3 Years

9x5x15CD-Ship⁸

N/A

√

Related line card, power & fan module of RG-S6500 Series Switch

3 Years

9x5x15CD-Ship⁸

N/A

√

DataCenter Switch

RG-S6220-48XS6QXS-H-AC

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S6220-48XT6QXS-H-AC

3 Years

9x5x15CD-Ship⁸

N/A

√

Related line card, power & fan module of RG-S6220-H Series Switch

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S6120 Series

RG-S6120-20XS4VS2QXS

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S5760C Series

RG-S5760C-24GT8XS-X	3 Years	N/A	√	√	√	√
RG-S5760C-24GT/8GT8XS-X	3 Years	N/A	√	√	√	√
RG-S5760C-48GT4XS-X	3 Years	N/A	√	√	√	√

RG-S5750-H Series

RG-S5750C-28GT4XS-H

3 Years / Limited Lifetime⁷ (Optional)

9x5x15CD-Ship⁸

N/A

√

RG-S5750C-48GT4XS-H

3 Years / Limited Lifetime⁷ (Optional)

9x5x15CD-Ship⁸

N/A

√

RG-S5750C-28SFP4XS-H

3 Years / Limited Lifetime⁷ (Optional)

9x5x15CD-Ship⁸

N/A

√

RG-S5750C-48SFP4XS-H

3 Years / Limited Lifetime⁷ (Optional)

9x5x15CD-Ship⁸

N/A

√

RG-S5750-48GT4XS-HP-H

3 Years

9x5x15CD-Ship⁸

N/A

√

Related line card, power & fan module of RG-S5750-H Series Switch

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S5300-E Series

RG-S5300-24GT4XS-E	3 Years	N/A	√	√	√	√
RG-S5300-48GT4XS-E	3 Years	N/A	√	√	√	√
RG-S5310-24GT4XS-P-E	3 Years	N/A	√	√	√	√
RG-S5310-48GT4XS-P-E	3 Years	N/A	√	√	√	√

RG-S2900G-E V3 Series

RG-S2928G-E V3

3 Years / Limited Lifetime⁷ (Optional)

9x5x15CD-Ship⁸

N/A

√

RG-S2952G-E V3

3 Years / Limited Lifetime⁷ (Optional)

9x5x15CD-Ship⁸

N/A

√

RG-S2910XS-E/P Series

RG-S2910-24GT4XS-E

3 Years / Limited Lifetime⁷ (Optional)

9x5x15CD-Ship⁸

N/A

√

RG-S2910-48GT4XS-E

3 Years / Limited Lifetime⁷ (Optional)

9x5x15CD-Ship⁸

N/A

√

RG-S2910C-24GT2XS-HP-E

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S2910C-48GT2XS-HP-E

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S2910-10GT2SFP-P-E

3 Years

9x5x15CD-Ship⁸

N/A

√

Related line card, power & fan module of RG-S2910XS-E/P Series Switch

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S2910-H Series(HPoE)

RG-S2910-24GT4XS-UP-H(V3.0)

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S2910-24GT4SFP-UP-H(V3.0)

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S2910-10GT2SFP-UP-H(V3.0)

3 Years

9x5x15CD-Ship⁸

N/A

√

RG-S2915 Series

RG-S2915-10GT2MS-P-L

3 Years

N/A

√

RG-S2915-24GT4MS-P-L

3 Years

N/A

√

RG-S2915-24GT4MS-L

3 Years

N/A

√

RG-S2915-48GT4MS-L

3 Years

N/A

√

L2+ Full Managed

XS-S1960-10GT2SFP-P-H

3 Years

N/A

√

XS-S1960-24GT4SFP-UP-H

3 Years

N/A

√

XS-S1960-24GT4SFP-H

3 Years

N/A

√

XS-S1960-48GT4SFP-H

3 Years

N/A

√

L2 Smart Managed

XS-S1920-26GT2SFP-P-E

3 Years

N/A

√

XS-S1920-26GT2SFP-LP-E

3 Years

N/A

√

XS-S1920-9GT1SFP-P-E

3 Years

N/A

√

XS-S1920-24T2GT2SFP-P-E

3 Years

N/A

√

XS-S1920-24T2GT2SFP-LP-E

3 Years

N/A

√

RG-S1920-24GT4SFP/2GT

3 Years

N/A

√

RG-S1920-18GT2SFP

3 Years

N/A

√

Unmanaged PoE

RG-ES126G-P-L

3 Years

N/A

√

RG-ES126G-LP-L

3 Years

N/A

√

RG-ES109G-LP-L

3 Years

N/A

√

RG-S1818G

3 Years

N/A

√

RG-S1826

3 Years

N/A

√

RG-S1826G

3 Years

N/A

√

RG-S1826G-P

3 Years

N/A

√

RG-S1808

3 Years

N/A

√

RG-S1810G-P

3 Years

N/A

√

RG-S1808G

3 Years

N/A

√

RG-S1809-P

3 Years

N/A

√

WIRELESS LAN
Products	Hardware Support			Software support (OS / Firmware)	Remote Technical Support
Products	Warranty Duration¹	RMA/DOA - Return for Repair (RFR)²	One-to-One Replacement Service³	Software Updates⁴	TAC Support (8x5 Online)⁵	RITA Online Self-Services Support (24x7 Online)⁶
Indoor Access Points
RG-AP840-I	3 Years / Limited Lifetime⁷ (Optional)	N/A	√	√	√	√
RG-AP740-I	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-AP740-I (C)	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-AP730-L	3 Years / Limited Lifetime⁷(Optional)	N/A	√	√	√	√
RG-AP720-L	3 Years / Limited Lifetime⁷ (Optional)	N/A	√	√	√	√
RG-AP820-L (V2)	3 Years	N/A	√	√	√	√
RG-AP710	3 Years / Limited Lifetime⁷(Optional)	N/A	√	√	√	√
RG-AP210-L	3 Years	N/A	√	√	√	√
Wall Plate Access Points
RG-AP130(L)	3 Years	N/A	√	√	√	√
RG-AP130(W2)	3 Years	N/A	√	√	√	√
RG-AP130(W2) V2	3 Years	N/A	√	√	√	√
RG-AP110-L	3 Years	N/A	√	√	√	√
RG-AP180	3 Years	N/A	√	√	√	√
Outdoor Access Points
RG-AP630(CD)	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-AP630(IDA2)	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-AP630(IODA)	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-AP680(CD)	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
Outdoor Access Points Accessories
RG-ANTx3-2400＆5800(O)	3 Years	N/A	√	√	√	√
RG-ANTx3-2400D	3 Years	N/A	√	√	√	√
RG-ANTx3-5800D	3 Years	N/A	√	√	√	√
Wireless Controller (Appliance)
RG-WS6008	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-WS6108	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-WS6816	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-M18000-WS-ED	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√

GATEWAY
Products	Hardware Support			Software support (OS / Firmware)	Remote Technical Support
Products	Warranty Duration¹	RMA/DOA - Return for Repair (RFR)²	One-to-One Replacement Service³	Software Updates⁴	TAC Support (8x5 Online)⁵	RITA Online Self-Services Support (7x24 Online)⁶
RG-EG3000XE	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-EG3250	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-EG3230	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-EG2100-P v2	3 Years	N/A	√	√	√	√
RG-Gateway-HDD-1T	3 Years	N/A	√	√	√	√

ROUTER
Products	Hardware Support			Software support (OS / Firmware)	Remote Technical Support
Products	Warranty Duration¹	RMA/DOA - Return for Repair (RFR)²	One-to-One Replacement Service³	Software Updates⁴	TAC Support (8x5 Online)⁵	RITA Online Self-Services Support (7x24 Online)⁶
RSR77-X Series
RSR7716-X	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RSR7708-X	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RSR30 Series
RSR30-X-SPU10 V1.5	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RSR20 Series
RSR20-X-28	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√

FIREWALL
Products	Hardware Support			Software support (OS / Firmware)	Remote Technical Support
Products	Warranty Duration¹	RMA/DOA - Return for Repair (RFR)²	One-to-One Replacement Service³	Software Updates⁴	TAC Support (8x5 Online)⁵	RITA Online Self-Services Support (7x24 Online)⁶
RG-WALL 1600-S3200	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-WALL 1600-M5100	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-WALL 1600-M6600	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
RG-WALL 1600-X9300	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√

SOFTWARE
Products	Hardware Support			Software support (OS / Firmware)	Remote Technical Support
Products	Warranty Duration¹	RMA/DOA - Return for Repair (RFR)²	One-to-One Replacement Service³	Software Updates⁴	TAC Support (8x5 Online)⁵	RITA Online Self-Services Support (7x24 Online)⁶
MACC
RG-MACC-INTL-Base	3 Years	N/A	N/A	√	√	√
RG-MACC-SAM-BASE	3 Years	N/A	N/A	√	√	√
SAM+ International Edition
RG-SAM Plus Int. Base	3 Years	N/A	N/A	√	√	√
RG-SAM Plus Int. Portal Component	3 Years	N/A	N/A	√	√	√
RG-SAM Plus Int. Self-Service Component	3 Years	N/A	N/A	√	√	√
RG-SAM Plus Int. SMS Component	3 Years	N/A	N/A	√	√	√
RG-SAM Plus Int. Visualization Component	3 Years	N/A	N/A	√	√	√
Network Management System
RG-SNC-Pro-Base-EN	3 Years	N/A	N/A	√	√	√
RG-SNC-Pro-Topo-EN	3 Years	N/A	N/A	√	√	√
RG-SNC-Pro-WLAN-EN	3 Years	N/A	N/A	√	√	√

ADDITIONAL NETWORKING PRODUCTS
Products	Hardware Support			Software support (OS / Firmware)	Remote Technical Support
Products	Warranty Duration¹	RMA/DOA - Return for Repair (RFR)²	One-to-One Replacement Service³	Software Updates⁴	TAC Support (8x5 Online)⁵	RITA Online Self-Services Support (7x24 Online)⁶
Transceivers
100G-QSFP-SR-MM850	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
100G-QSFP-iLR4-SM1310	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
100G-AOC-5M	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
100G-AOC-10M	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
GE-SFP-LX20-SM1310-BIDI	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
GE-SFP-LX20-SM1550-BIDI	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
GE-SFP-LH40-SM1310-BIDI	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
GE-SFP-LH40-SM1550-BIDI	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
MINI-GBIC-ZX80-SM1550	3 Years	9x5x15CD-Ship⁸	N/A	√	√	√
MINI-GBIC-ZX100-SM1550	3 Years	9x5x15CD-Ship8	N/A	√	√	√
XG-SFP-ZR-SM1550	3 Years	9x5x15CD-Ship8	N/A	√	√	√
40G-AOC-5M	3 Years	9x5x15CD-Ship8	N/A	√	√	√
40G-QSFP-SR-MM850	3 Years	9x5x15CD-Ship8	N/A	√	√	√
40G-QSFP-LSR-MM850	3 Years	9x5x15CD-Ship8	N/A	√	√	√
40G-QSFP-LR4-SM1310	3 Years	9x5x15CD-Ship8	N/A	√	√	√
40G-QSFP-LR4-PSM-SM1310	3 Years	9x5x15CD-Ship8	N/A	√	√	√
100G-QSFP-LR4-SM1310	3 Years	9x5x15CD-Ship8	N/A	√	√	√
CON-DB9/RJ45-2M	3 Years	9x5x15CD-Ship8	N/A	√	√	√
MINI-GBIC-SX-MM850	3 Years	N/A	√	√	√	√
MINI-GBIC-LX-SM1310	3 Years	N/A	√	√	√	√
Mini-GBIC-GT	3 Years	N/A	√	√	√	√
MINI-GBIC-LH40-SM1310	3 Years	N/A	√	√	√	√
MINI-GBIC-ZX80-SM3050	3 Years	N/A	√	√	√	√
XG-SFP-AOC1M	3 Years	N/A	√	√	√	√
XG-SFP-AOC3M	3 Years	N/A	√	√	√	√
XG-SFP-AOC5M	3 Years	N/A	√	√	√	√
XG-SFP-AOC10M	3 Years	N/A	√	√	√	√
XG-SFP-LR-SM1310	3 Years	N/A	√	√	√	√
XG-SFP-SR-MM850	3 Years	N/A	√	√	√	√
PoE Adapters
RG-E-130(GE)	3 Years	N/A	√	√	√	√
RG-E-120(GE)	3 Years	N/A	√	√	√	√

Definition of the Warranty Term

A warranty is available during a specific time period (the “Warranty Period”) commencing from the Warranty Start Date. The Warranty Start Date will be activated 90 days after original shipment by Ruijie Networks, See the Ruijie Networks Standard Warranty Terms at https://www.ruijienetworks.com/support/service_38 for more details.

Return For Repair may be 9x5x15CD-Ship or No SLA. Delivery time is calculated from the time when Ruijie Authorized Service Representative accepts the faulty parts to the time when Ruijie repair center sends out the spare part(s).

Ruijie Networks One-to-One Replacement Service ("Replacement Service") service policy provides replacement of a product purchased by you if defects are found during the warranty. After a product failure occurs, you will receive a replacement product of the similar kind, quality, and value.

3.1 The defective product covered Ruijie Networks One-to-One Replacement Service shall be delivered to Ruijie Networks' distributor within the warranty period and the replacement will be finished within 15 work days upon reception of the defective product. The customer can contact Ruijie Networks' distributor at https://www.ruijienetworks.com/partner/locator , which will be updated over time.

3.2 The customer can contact the manufacturer for instructions to determine whether the failure is caused by a circumstance that can be corrected by circumstance. If the failure is not covered by replacement service or if the product is found to be non-defective, the product will be returned to customer and customer shall bear the two-way freight.

All generally available software releases can be downloaded during the warranty period after purchase of product. And the software releases will be accessible on the official website at https://www.ruijienetworks.com/support/software-downloads ;

7*14(UTC +8) remote technical support is provided via Ruijie Service Portal (https://caseportal.ruijienetworks.com/) and Ruijie Live Chat Support (https://www.ruijienetworks.com/rita ) for the entire warranty period for the purposes of diagnosing hardware or software defects;

24x7 online self-services support is provided for the entire warranty period via Ruijie Technical Support Robot (https://www.ruijienetworks.com/rita ) for the purposes of diagnosing hardware or software defects;

The Limited Lifetime Warranty (RG-LLW) is available for selected models in different regions / countries, Limited Lifetime Warranty Period is limited to five (5) years from the announcement of discontinuance (EOS) or 10 Years maximum in general, and The RG-LLW product list will be updated over time.

Fifteen (15) Calendar Days (“15CD-Ship”); Delivery time may vary depending on customer shipping location and the Ruijie Networks Spare Parts Centre location and is performed on a best effort basis. Customers should allow for additional transit time due to international customs

Ruijie Service Product Overview

Ruijie network provides professional service products for customers who purchase products, which can meet different levels of service requirement for customers. If needed, the customer can contact the local sales team of Ruijie Networks for further consultation.

Service Product	Unit	Working Hours	Description
9x5x15CD-S Basic RFR Service	Year	9515CD	Hardware RFR Service：A repaired device will be shipped out within 15 calendar days after Ruijie receives the defective device. Available nine (9) hours a day, five (5) days a week(local public holidays excluded).
9x5xNBD AHR Standard Service	Year	95NBD	A replacement device will be delivered to the customer site by the next business day after the RMA is confirmed by Ruijie. If the RMA request is created after 15:00 (local time), it will be accepted on the next business day.
24x7x4 AHR Golden Service	Year	2474H	Available 24 hours a day, seven days a week. A replacement device will be delivered to the customer site within 4 hours after the RMA request is created.
9x5xNBD Onsite Standard Service	Year	95NBD	AHR: A replacement device will be delivered to the customer site by the next business day after the RMA is confirmed by Ruijie. If the RMA request is created after 15:00 (local time), it will be accepted on the next business day. Onsite Service: A Ruijie or Ruijie authorized engineer will arrive at the customer site on the Next Business Day once Ruijie evaluates the on-site support is necessary.
24x7x4 Onsite Golden Service	Year	2474H	Available 24 hours a day, seven days a week. A replacement device will be delivered to the customer site within 4 hours after the RMA request is created. Onsite service: A Ruijie or Ruijie authorized engineer will arrive at the customer site within 4 hours once Ruijie evaluates the on-site support is necessary.
RG-PSC-Overseas	Per Project	95NBD	Onsite technical support service based on project.
RG-PSI-Overseas	Per Project	95NBD	Onsite hardware installation service based on project.
Man-day Service	Man day	95NBD	On-site troubleshooting, Network device maintenance, Spare parts replacement support, Network device monitoring and prevention, ect.

Service offerings may vary by geographic region. Please contact your Ruijie representative to identify service levels and needs for your region.

Disclaimer of Warranties

The current version of this document is provided in lieu of all other rights, conditions, and warranties. Ruijie Networks makes no other express or implied warranty with respect to the software, hardware, products, documentation, or support from Ruijie Networks, including, without limitation, any warranty of merchantability, fitness for a particular purpose, and non-infringement of third party rights. Ruijie Networks does not assure that any product will be error-free, or that any defect that may exist in its product can be corrected. In no event shall Ruijie Networks be liable for cost of procurement of substitute goods, lost profits, or any other special, indirect, consequential, or incidental damage (including but not limited to lost data) however caused, regardless of whether Ruijie Networks has been advised of the possibility of such damage.

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